Welcome to the DICTS Support Center


In order to streamline your ICT support requests and better serve the Makerere University Community, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid Makerere University (recommended) email address is required to submit a ticket.

To get started simply click "Open a New Ticket link" button on the right, or check on a previously submitted ticket by clicking "Check Ticket Status".

How to use Support Ticket

Email Conflict Issues: Click here to Report your email conflict or visit https://dicts.mak.ac.ug/forms/report-email-conflict

Many of the ICT related issues have also been addressed in our general Knowledge base. You can access it at https://answers.mak.ac.ug. Please take a few seconds to browse our knowledge base and get quick self help.Follow us on 

We're active on Twitter too: @DICTSMakerere

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